When customers see the CES logo on our delivery vans, they know that inside will be a high quality part, delivered exactly when they need it. Customers are always our main focus – they’re central to everything we do. Always saying ‘yes’ when others can’t requires technical expertise, knowledge and stock availability, so that customers are delighted, not disappointed.
This principle is conveyed to our customers by over 500 employees, across our branches throughout the North West, Midlands and North Wales and online through Autosessive.com. It’s also expanded to offer a complete solution to thousands of independent garages by supplying components, garage equipment, consumables and even training.
To succeed garages need a distributor that delivers regularly, stocks parts locally and has the technology to provide the part correctly. A typical CES branch is a business in its own right. It stocks a huge number of parts and consumables, meaning parts are available and ready locally. Its vans run throughout the day from 8am to 6pm. For customers close to our branches, receiving a part in 30 minutes is the rule not the exception.
Then there’s a team of parts advisors, using an industry leading parts catalogue system that’s constantly being updated and improved. Our Business Development Managers regularly meet customers face to face, to help forge long term business partnerships. We also help our customers succeed today, through our Product & Purchasing Team, parts for the newest vehicles are always being sourced. They work closely with suppliers to introduce the latest parts into the aftermarket as early as possible.
We believe in developing strong, long lasting relationships that utilise our suppliers’ technical knowledge and expertise. It means our product range is constantly updated with the latest parts and backed by years of reliable production, which we pass onto our customers. Equally customers benefit from consistently receiving the same high quality brands time after time, rather than an unexpected lesser quality substitute.